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Meesho has taken a monumental step forward by introducing India’s first multilingual Gen AI-powered voice bot. This state-of-the-art innovation is set to redefine customer service, offering human-like ...

Born of a jokey airhorn feature first launched back in 2016, bots on Discord have since flourished into an integral part of the platform's experience. More than three million bots have been created to ...

If your businesses is increasingly using AI to handle customer service requests, consider just how much authority you want the bot to have.

Buzzy AI coding tool Cursor's customer support bot replied to a programmer's query with a made up policy that doesn't exist. The snafu led to some users complaints. AI coding software is all the rage.