While the goal of process standardization and simplicity makes good sense on paper, the business reality of localization and customization demands, coupled with various government regulations and ...

The move to standardize processes has gone overboard, say M. Eric Johnson and Joseph M. Hall in this month’s Harvard Business Review. Some processes, they argue, are more akin to art than science and ...

Standardization is hard. Why? Because overcoming resistance to change is hard. Which means communication is key as you grow your Knowledge and Process Management programs. Many organizations, ...

“We started standardization because Congress mandated the Department of Defense go through a full financial statement audit, and we quickly realized the only way to achieve a clean audit opinion was ...