Technology alone is no longer enough. Organizations face an unprecedented proliferation of tools, platforms and systems, each ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Supply chains are facing a perfect storm of change. In ...

A powerful example of the potential of agile methods in agencies can be seen in a case study of the U.S. Patent and Trademark Office, where an organizational transformation led to significant ...

While most of us involved in product design and delivery will agree that innovation is complex, we all have different reasons as to why it’s so hard. My theory? Successful innovation must involve ...

It’s said that doctors make the worst patients. In contrast, it turns out that the company that builds a work management platform is incredibly good at work management — or at least monday.com is ...

The importance of aligning operational activities can’t be overstated. How well a company carries out activities to create, produce, sell and deliver products to customers is the differentiator ...

Customer experience shapes brand perception and loyalty, but gaps prevent many organizations from optimizing performance ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More This post was written by Andrew Spanyi, president of Spanyi International ...

Design thinking is a flexible approach that promotes creativity in product design. Cross-functional teams are a natural fit for the design thinking system. Playing to your team’s strengths can net ...

SAN MATEO, Calif., June 30, 2025 (GLOBE NEWSWIRE) -- Freshworks (NASDAQ: FRSH), today announced the general availability of Freshservice Journeys, a new AI-assisted capability within its IT and ...