Over the past five years, many CIOs have put significant effort into deploying customer relationship management (CRM) systems. These systems provide a single view of the customer for the sales ...

The future of customer relationships depends more on context than transactions. And this trend is accelerating, driven by the integration of social media into customer relationship management (CRM), ...

Core to UnumProvident’s strategy would be a customer data integration (CDI) hub, built on service-oriented architecture (SOA), using a standard set of protocols for connecting applications via the Web ...

Instead of responding only when something breaks, AI allows the industry to anticipate homeowner needs. This can reduce costs ...

Learn how to overcome issues with data quality, scalability and more to deliver personalized messaging to customers. Marketers want 360-degree views of customers in order to provide them with the most ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

SAN FRANCISCO--(BUSINESS WIRE)--Tray.io, the leader in low-code embedded integration, today announced record growth in adoption of Tray Embedded by some of the world’s fastest-growing and best known ...

NetSuite is one of the most widely used cloud ERP platforms in the world. It offers core features for finance, CRM, order management and commerce,...Read More The post Why NetSuite Customer Portals ...

Datacom, Australasia’s largest homegrown technology solutions provider, has built on its significant investment in South Australia (SA), announcing the launch of its new custom-designed integration ...