Web site The Consumerist has what appears to be AOL's manual for customer service reps handling calls from users who want to cancel their service. It features flow charts designed to help reps guide ...

Customer service is perhaps the most vital part of conducting business as it reflects directly on the company and how it is able to meet the needs of patrons. Implementing customer service training ...

A training manual provided to eir employees by parent company Eircom warned them that they would face disciplinary proceedings if they obeyed Irish laws covering customer complaints. The same manual ...

Opinions expressed by Entrepreneur contributors are their own. Fast, reliable, efficient and effective customer service can be the difference between your company being a winner or loser in today’s ...

This article first appeared on September 9th, 2011. I’m in the process of starting up my business and need to take on some salespeople. How do I ensure that they, and my business culture in general, ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...