The value of video and voice in customer communications has never been greater than it is right now. The 20th-century workplace was dominated by textual communications—from faxes to emails and texts.

Matthew Lopes is Founder and CEO of The DVI Group, a strategic communications agency that reimagines business video for brands. Whether it’s because of technology advancements, changing customer ...

AI video avatars and virtual agents transform customer support by delivering personalized, scalable, and 24/7 virtual assistance through cutting-edge AI video avatar tools. Pixabay, Alexandra_Koch In ...

The video escalation feature enables agents to evaluate and determine the best course of action on a case-by-case basis, reducing support costs and unnecessary time spent on onsite visits. For ...

When was the last time you used video or screen-sharing? Perhaps just today at a work meeting or over the last weekend when calling a distant relative or a child away at college? Or -- let’s be ...

In the CRM arena, video has been a staple in marketing for years. But today a new wave of video technology is now positioning video at the forefront in customer support, bridging the gap between ...

STAMFORD, Conn.--(BUSINESS WIRE)--A live video tool that allows businesses and their customers to look through a smartphone camera together for technical support won the ISG Startup Challenge at the ...

Opinions expressed by Digital Journal contributors are their own. Video has become one of the dominant formats of the digital age. From marketing and education to customer support and internal ...