When a hotel stay doesn't meet your expectations, you may be inclined to slam the property on social media or write a bad review online, but that shouldn't be your first move. "The guest has a lot of ...

CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

Photo Credit: Hilton xecutive Chris Silcock chatting with Senior Hospitality Editor Sean O'Neill during the Data + AI Summit. Skift Hilton acknowledges that hotels have been behind the curve on tech.

Most restaurateurs agree that resolving guests’ complaints on the spot is a great way to hit a grand slam by making a patron a faithful regular, or at the very least encouraging a repeat visit. But ...