The role of IT service management (ITSM) in ensuring the smooth functioning and continuity of business operations has become clearer than ever. There’s increasing evidence that well-managed ITSM ...

Why businesses are turning to unified ITSM platforms to standardize change management and maintain continuous compliance through automation.

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over 8 years of experience in digital marketing and data migration services. Imagine being in the middle of working your way through a contract ...

Business is increasingly reliant on information technology. This has led to the development of the IT service management (ITSM) solutions market aimed at delivering IT management capabilities to help ...

Opinions expressed by Digital Journal contributors are their own. “In IT service management, success lies in creating processes that not only streamline operations but also adapt to changing business ...

AMSTERDAM--(BUSINESS WIRE)--Management and technology consultancy BearingPoint today announced a new partnership and close collaboration with Swish AI, the pioneering force in AI-driven IT Service ...

For many Android developers, “ITSM” sounds like something that belongs to the ops team, not the mobile squad. You write code, ship features, fix bugs, and move on to the next sprint. Service desks, ...

GUEST OPINION: Choosing an ITSM platform can feel a bit like choosing a long-term partner: you’re not just buying features, you’re committing to a way of working. When people ask “what’s the best ITSM ...