With the tap of a button on any of the new Kindle Fire HDX tablets, Amazon promises that a frustrated user can get free tech support and tips from a live agent via video, hopefully within 15 seconds.

Amazon is ending technical support for several older Kindle models starting May 20, 2026, leaving many devices limited to offline reading with already-downloaded books. Kindle users are increasingly ...

Amazon is preparing to end support for Kindle devices released before 2012 — cutting them off from the Kindle Store and making them virtually unable to load any new content. The company set a cutoff ...

The move means users will only be able to use their devices to read content that’s already downloaded. So, naturally, people are jailbreaking them. Jailbreaking refers to bypassing the software ...