Those of us who read this magazine regularly know about security metrics. We have read about their value and seen monthly examples of useful metrics and what to do with them. But, ladies and gentlemen ...

Customer experience (CX) metrics programs are a critical component of any company’s CX efforts. Unfortunately, many programs fail to drive sufficient action. A CX metrics program is much more than a ...

Manufacturers seek gradual rollout of more targeted FDA quality metrics program. After nearly three years of workshops, white papers, and pilot tests, one might expect some agreement between FDA and ...

The US Food and Drug Administration (FDA) on Thursday revealed two new programs to gather feedback on the use of quality metrics and to provide ways for industry to engage the agency and inform FDA’s ...

Effectively managing cybersecurity programs is a bottom-line issue. Learn how to provide specific, measurable metrics targeted to your stakeholders. When it comes to measuring the performance of their ...

In many organizations, the physical security function’s reporting is not done to the same level or standard as most other functional areas of the business. Getting there is not instant but to start ...

The slides are perfect. Every box on the dashboard is green. After an hour of briefing, senior leaders nod, thank the team and move on. Two months later, the program slips a key delivery and scrambles ...

In this chapter, the committee begins by discussing metrics in general, including terminology and a kind of taxonomy of metrics, what metrics cannot do, and some thoughts on measuring trust and ...

Quality metrics are used by FDA and by bio/pharma companies to evaluate manufacturing and fuel continuous improvement efforts. As FDA has noted, the same quality metrics used by the bio/pharmaceutical ...

Visit NAP.edu/10766 to get more information about this book, to buy it in print, or to download it as a free PDF. What is a metric? As implied in the language cited above, a metric is an ...