Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

In the rapidly evolving remote work landscape, companies face the critical challenge of monitoring employee productivity without crossing ethical boundaries. Here are some of the ways leaders are ...

As a staff writer for Forbes Advisor, SMB, Kristy helps small business owners find the tools they need to keep their businesses running. She uses the experience of managing her own writing and editing ...

RAILWAY AGE AUGUST 2022 ISSUE: Artificial Intelligence, supported by continuous communications, is rapidly turning “fix it before it fails” into the industry’s mantra. When railroads, either in-house ...

The monitoring of employee bathroom breaks, once considered beyond the scope of workplace oversight, has emerged as a contentious practice in modern business operations. This shift reflects broader ...

Current solutions for remote health monitoring can be seen as invasive by patients and mostly do single variant intermittent tracking. FDA clearance brings one of Europe’s most advanced real-time ...

Application performance monitoring tools offer increased visibility. Compare the best APM tools to find the right one for your business. Meeting user experience demands across software development ...

Przemek Szleter is the founder and CEO of DAC.digital, with over 16 years of professional experience as a business & IT executive. Efficient environmental monitoring can contribute to more ...