Queueing theory is a mathematical study of waiting lines or queues used to model a wide array of practical systems such as call centres, manufacturing lines, computer networks and healthcare ...

Markov chains and queueing theory together provide a robust framework for analysing systems that evolve randomly over time. Markov chains describe stochastic processes where the future state depends ...

This paper introduces and analyzes the notion of throughput suboptimality for many-server queueing systems in heavy traffic. The queueing model under consideration has multiple customer classes, ...

This is a preview. Log in through your library . Abstract This paper presents a new class of queuing models. There are n distinct types of customers and n distinct types of service facilities. Some ...

Queueing theory—a mathematical framework that’s typically used to study, understand, and manage wait times and lines—is usually applied to improve efficiency in settings such as grocery stores, ...