Salesforce is reducing its reliance on generative AI. The company faced reliability problems with large language models.

Over the past year, Salesforce CEO Marc Benioff has touted his company’s main AI product, Agentforce, as a money saver for businesses looking to automate work using the power of large language models.

Salesforce is cutting jobs and reducing its reliance on large language models due to trust issues in generative AI, shifting ...

Salesforce has expanded its AI tools with Agentforce, a platform to help users automate tasks. Agentforce uses generative-AI models that build on Salesforce's existing products. This article is part ...

In "Personalized: Customer Strategy in the Age of AI," Mark Abraham and David Edelman emphasize that in today’s hyper-competitive landscape, delivering a seamless, tailored customer experience is ...

Rising fears about AI-driven job losses are colliding with a more complex reality. Using Salesforce as a case study, the ...

Automation is reshaping how workflows are managed, and combining the capabilities of ChatGPT with the flexibility of Make.com offers a powerful solution for simplifying tasks. By integrating ChatGPT ...