Companies in every industry continuously generate and acquire growing amounts of data every day. This data provides invaluable insight into understanding your customers' needs, which enables you to ...

Customers in any market tend to be cautious about suppliers who prioritize selling over actually solving. In the market I know best—managed networks—businesses are looking to connect their employees ...

CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

Problem-solving skills are at the top of everybody’s list of what makes for a great leader. The mindset is that if you can solve problems, you’re going to go far. But in reality, only people who solve ...

The study examined more than 100 interactions and found that when airline staff were effusive in their apologies it actually diminished their ability to be efficient problem solvers. Mark ...

‘Improved power will solve service quality crisis’ Quality of service (QoS) remains a knotty issue in the telecoms industry, more than 10 years after it was liberalised. The Nigerian Communications ...