Customers are experiencing a nationwide issue logging into their Spectrum TV app, a Spectrum customer service representative told The Enquirer Saturday afternoon. The issue began several days ago in ...

Cable and internet company Spectrum is telling the state that it is closing a customer service operation in Columbus and that 175 workers will lose their jobs as a result. The cuts will start Aug. 15, ...

Customer service is not what it used to be. One woman’s viral interaction with a customer service representative proves it. In a TikTok video that has amassed over 2.2 million views, mom Kayla_2 ...

CHEEKTOWAGA, N.Y. (WKBW) — Spectrum announced it will host a hiring event for customer service representatives on August 11. According to Spectrum, by the end of 2022, it plans to hire more than 100 ...

To the editor: Every month, I pay Spectrum more than $200 for television, internet and phone service. Television these days seems to hold too much advertising, so I recently decided to cancel my ...

New technology is helping Spectrum prevent problems before they arise. Spectrum is using telemetry to find potential problems with your cable or internet, before a homeowner even notices. This allows ...

J.D. Power has named Spectrum Mobile as No. 1 in customer service among full-service mobile virtual network operators (MVNOs). The study measures the satisfaction of customers who had a customer-care ...

Arlene Howard’s phone bill said she made a bunch of calls to Cuba, which she didn’t. Her service provider, Charter Communications, acknowledged that her office line must have been hacked. But it still ...

GARFIELD HEIGHTS, Ohio — Spectrum is seeking to fill about 70 customer-service positions in Northeast Ohio at hiring events to be held each Wednesday in February. The openings are for customer service ...