Establishing relationships with businesses all over the world is one of the greatest opportunities of being a freelance professional or agency but it can have some unexpected impacts on your business.

Running a small business is hard, especially given that 20% of startups fail in their first year. To avoid failure, you have to consider several factors (including customer satisfaction) that define ...

Tucked away just off Winslow Way sits The Island Gateway, a multi-use complex that houses the coworking space Regus (part of ...

While a business’s goal is always to please its customers, there will likely be times when a customer will end up dissatisfied with the end result of a particular project or product. The way a ...

If you experience symptoms associated with burnout, you’re not alone. It’s critical to connect with your team and peers and learn to recognize the signs of chronic stress. Burnout is an ever-present, ...

Have you ever had a customer unceremoniously dump you? Here is what I learned after a longtime client dumped us.