Chatbots can make interactions easier for both customers and businesses—if they’re carefully developed. If the bot can’t answer common questions or guide a customer through all the steps needed to ...
When Yang “Sunny” Lu asked OpenAI’s GPT-3.5 to calculate 1-plus-1 a few years ago, the chatbot, not surprisingly, told her the answer was 2. But when Lu told the bot that her professor said 1-plus-1 ...
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