People don’t know what they want until it’s shown to them, as the late Steve Jobs once said. This philosophy is the reason behind cloud-based IT automation vendor ServiceNow’s current expansion from ...

Diageo has gone live with an implementation of ServiceNow to automate IT services, as part of a global transformation. ServiceNow will provide cloud-based IT service management to support the beverage ...

Voice AI and Cloud Contact Center solution selected to complement ServiceNow single-data-model platform, capabilities, and workflows as part of larger IT modernization initiative. Previously, the ...

AI-powered contact center solution for ServiceNow ITSM selected to enhance IT service experience for Florida's largest civil defense law firm, Cole, Scott, and Kissane. With 13 offices, 580 attorneys, ...

ServiceNow has been successful thus far in executing a classic land-and-expand strategy. First, it built a best-of-breed SaaS solution for IT service management, or ITSM, based on being modular and ...

A change in UAB IT’s ticketing system, ServiceNow, is designed to help internal users make better data-driven decisions. The ServiceNow platform, which underlies UAB’s IT Service Portal, helps manage ...

Employees will be able to self-report a positive diagnosis through the ServiceNow help desk and official contact tracers will follow up with anyone who might have been exposed. Homeland Security ...

Coventry Building Society, the second largest building society in the UK, is adopting new approaches to service delivery across its organization through the use of ServiceNow. Throughout the COVID-19 ...

ServiceNow is best known for helping large organizations organize field service and help desk activity. Today it bought design firm Telepathy because it knows that offering enterprise-class ...

ROCKVILLE, Md., Sept. 18, 2025 /PRNewswire/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced the latest adoption of its ServiceNow-centric ...