Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

It tends to start with a violent assault. Then video documentation of the incident quickly circulates online, priming people ...

It shouldn’t be a disciplinary action. It should be a process. When I was in HR, I watched managers dodge conversations about ...

He had four days to make each victim fall in love.And there were a lot of victims. Online, Safeer Mohammed Koorimannil, who was trafficked to a scam center in Myanmar, impersonated a 28-year-old ...

Learn what Salesforce Agentforce 360 does, how its AI agents work, what it costs, and which businesses should consider or ...

Indian scammer Safeer Koorimannil reveals how AI from American tech giants fuels global fraud rings in Myanmar. Trafficked to ...

Investment-related scams are currently some of the most highly reported scams—which was not the case 10 years ago—and they certainly have the highest dollar losses. They often start within a ...

Whether you're anxious, confident or taking on extra duties, these raise-request scripts can help you make a stronger case ...

Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human ...

The new release targets enterprises looking to replace scripted bots and legacy IVR systems with agentic self-service.

Tenet Security hijacked Claude Code in 85% of tests via a fake Sentry error — no stolen credentials, no alerts. Datadog and ...

Walk into most independent hotels at two in the morning and you will find one person at the front desk, or no one at all. The ...