Artificial intelligence has produced no shortage of headline-grabbing stories. Every week seems to bring another breakthrough ...

Software developers are starting to combine the two most successful uses of large language models: coding and customer support.Specifically, they’re using AI to automate the process of turning ...

The GA release unifies Dynamics 365 and Microsoft 365 workflows, giving service reps AI-driven access to case data and actions in one interface.

I consistently see organizations asking, "What can we do with AI agents?" That's the wrong question. It starts with the ...

Amazon Music names VP of product and tech; Microsoft's corporate VP of Security, Compliance, Identity, Management & Privacy ...