ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human ...

Solidroad reports that 81% of customer support agents say their conversations go unreviewed, limiting effective feedback and ...

Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today introduced new AI-powered capabilities within its Next Generation CX Platform designed ...

Karl Mayer’s new Textile Innovation Center combines textile development, machine testing and customer collaboration under one ...

Steel City Drones will offer GeoCue TrueView LiDAR systems and LP360 software to help drone professionals expand aerial ...

There is a tendency among many sales managers to tightly script sales interactions. But if you attempt to take all reasoning ...

The Tourism Development Department, in collaboration with the Brunei Association of Hotels (BAH), has launched its flagship ...

MG recorded the largest year-on-year improvement in net customer satisfaction among automotive brands tracked by YouGov.

Discover why the first moments of customer contact can have an outsized impact on trust, conversions and business growth.

Philadelphia Market Leader Will Oversee Local Growth, Customer Service, and Hiring EffortsPHILADELPHIA, June 24, 2026 (GLOBE ...

A new study suggests humans and great apes have been giggling in similar ways dating back 15 million years.