MSN on MSN

10 McDonald's Menu Items Employees Avoid

Former and current McDonald’s employees have shared accounts of menu items they avoid due to hygiene, freshness, or ...
InsuranceNewsNet

‘AI communication gap’ leaves negative impression on customers

An "AI communication gap" could negatively affect consumer reviews, according to a recent report on customer satisfaction.

The Key to Growing Revenue May Be Right Under Your Nose. Here’s What Too Many Entrepreneurs Miss.

Learn how missed opportunities in customer service could be quietly costing you revenue.
AOL

The AI wall: How travel companies’ use of bad AI can ruin your travel experience

Booking a vacation can be the first step of an exciting journey. SmartCustomer has been tracking a disturbing trend that can make it anything but, alongside broader risks travelers already face when ...
AllAfrica on MSN

Customer Experience Isn't a Department. It's Your Business Model

Whenever I ask people what comes to mind when they hear the words customer experience, the answers are almost always the same. "The receptionist." "The customer care team." "The front office." Rarely ...

Teleperformance Shares Dive After U.S. Peer Warns of Customer Pullback

Teleperformance shares tumbled after a key U.S competitor lowered its guidance, raising renewed concerns around the impact of artificial-intelligence agents on customer-service outsourcing companies.