Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an investigation has found.

BRITISH fans of The Who may get to see the band again after Pete Townshend revealed he is keen to get back on the road with ...

Millions of British holidaymakers choosing to stay in the UK this summer face the risk of unexpected mobile phone charges ...

Alongside avoiding airport queues, one of the benefits of a staycation is not coming back to a hefty phone bill ...

Redefining the possibilities of British jazz Fresh from announcing their forthcoming fourth studio album ‘Here Because of ...

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

Jay-Z has just confirmed a live concert in the UK. The American rapper, who is best known for such hits as Dirt Off Your ...

BRITS going on UK staycations this summer have been warned they could be unknowingly connected to phone networks in FRANCE ...

Experts say people holidaying in certain popular staycation areas are at risk of 'phantom roaming' charges even though they ...

Virgin Media has been hit with a record £28m fine for repeatedly blocking customers from cancelling their broadband contracts ...

Broadband, phone and TV provider Virgin Media (O2) has today been fined £28 million by Ofcom after the UK telecoms regulator ...

Relaxing in an airport lounge can be a great way to start your summer holiday in style. They can offer a quieter, more ...